The Hathershaw College

The Hathershaw College - Academy Trust

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Complaints Procedure

If a parent or any other person has a complaint relating to the school or a member of it or an allegation of abuse against staff he/she should, in the first instance, discuss the matter with the Principal or a member of the Senior Management Team. 

At this stage, if they have not already done so, the complainant will be invited to put the complaint/allegation in writing.  

All complaints/allegations will be fully investigated by the Principal. If the complaint/allegation is against a member of staff, then the member of staff will be informed of this. 

If the Principal is unable to resolve the complaint/allegation, then it will be referred to the Chair of Governors, who will take appropriate action. 

Complaints/allegations against the Principal should be referred to the Chair of Governors, who will take appropriate action.

 

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